Shift Kognition Onboarding & Retention: turn a signed contract into an engaged customer who renews and refers
AvancéThe signature is not the end of the sale — it's the beginning. This program decodes the psychological, business and AI mechanics that turn a freshly signed customer into an engaged one — one who produces ROI, renews their contract, and actively refers your solution. A step-by-step method, proven scripts and AI prompts to crush early churn and unlock Net Revenue Retention.
Competency domains
Vente & NégociationPsychologie & NeurosciencesIntelligence ArtificielleBusiness & Entrepreneuriat
Skills acquired
Course chapters
1Shift Kognition Onboarding & Fidélisation : la deuxième vente, celle que personne ne fait2Psychologie du client dans les 72 heures qui suivent la signature?Quiz : Fondamentaux psychologiques de l'onboarding et de la fidélisation
Quiz
4Techniques de bascule : engagement, habitude, renouvellement5Mécaniques business : construire les conditions qui rendent la rétention évidente6L'IA comme catalyseur de la fidélisation : orchestrer un onboarding personnalisé en 15 minutes par compte7Le framework ANCRE : la méthode pas-à-pas pour orchestrer une fidélisation qui shift?Quiz final : Shift Kognition Onboarding & Fidélisation — Vente, Psychologie, Business & IAQuiz
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