Giving and Receiving Feedback: The Skill That Grows Teams

Intermédiaire

Master feedback — give it clearly and helpfully, and receive it as fuel for growth. Learn proven models (CCL's SBI, DESC, Goldsmith's feedforward, Kim Scott's Radical Candor), why feedback triggers a threat response (SCARF), the three triggers that make us defensive (Stone & Heen), how to challenge without wounding, and how to practice, including with AI.

Competency domains

CommunicationDéveloppement personnel

Course chapters

1Understanding feedback2Giving feedback: the models that work3Receiving feedback without getting defensive?Intermediate quiz: understanding, giving, and receiving feedback
Quiz
5Challenging without wounding: the hard situations6Practicing feedback, including with AI?Final quiz: mastering feedback
Quiz

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