Handling Difficult Conversations: Say the Hard Thing Without Breaking the Relationship
IntermédiaireMaster high-stakes conversations: the three hidden conversations (Stone, Patton & Heen), the Crucial Conversations method (safety, facts before stories, contrasting), the amygdala hijack, Argyris's ladder of inference, concrete scripts, and how to practice with AI.
Competency domains
CommunicationDéveloppement personnel
Course chapters
1Anatomy of a difficult conversation2Prepare and open: the first thirty seconds decide everything3During the conversation: keep it safe and move it forward?Intermediate quiz: understanding, preparing and piloting a difficult conversation
Quiz
5Concrete cases: scripts for the conversations we dread6Practicing with AI: rehearse the conversation you dread, risk-free?Final quiz: mastering difficult conversations end to endQuiz